Refund policy

Card payment
We offer payment against cards from MasterCard, Visa and American Express. At the time of purchase, the amount is reserved in your account. We never store information about your card and all transactions are done with secure technology (SSL).

Direct payment via internet bank or via Klarna.
Payment through the bank is made through Klarna. Read more about Klarna here:

Refund & Right of Withdrawal

In accordance with applicable consumer protection legislation and the Distance Contracts Act, the Customer has the right to withdraw from the purchase agreement (exercise the Customer's right of withdrawal) within 14 days of the date the Customer receives the goods, or substantially part of it.

If there is a defect in any item or if an item is missing, the customer should contact Nangarra Gamaes  Customer Service immediately. If an item is missing or damaged, the faulty item is credited. Refunds will be made within 30 days. The refund will be made to the Customer via the payment option chosen by the Customer, provided that nothing else has been agreed or that there are obstacles to such refund.